Service Processes

ATI recognizes that the Service Process itself is almost universal, with a few options and a few unique steps from one dealership to the next, yet at the core of all successful dealerships is in its execution and this is where ATI excels. It's one thing to have a service process that your team is supposed to follow, its another thing entirely to have each step of the process naturally and seamlessly lead into the next and more importantly, to have those steps followed to actually achieve the CSI and profitability goals it is ultimately designed to be.

Starting with the Appointment Processes, structured to properly and effectively handle the many guests who want to wait, without sacrificing Technician Productivity and Efficiency by pulling them off another job to "do this waiter now", ATI will develop and implement the systems you need to take your entire Service Process to the next level of profitability.

• Appointments/Reservations
• Preparation for the Appointment/Reservations
• Write Up/Reception 
• Walk-Arounds (way beyond damage control)
• MPI Presentation / Estimates
• Dispatching
• Status Updates
• Closing and Delivery
• Scheduling the NEXT Appointment/Reservation
• Sales-to-Service Hand-offs/Introductions
• Service Marketing

Contact ATI and take your Service Experience to the NEXT level